Key Details:Â
- Return Period: 30 days from delivery date
- Restocking Fee: None
- Refund Time: Within 7 days
- Shipping Costs for Returns: Paid by the customer
- This policy is subject to our Terms of Service.
You have 30 days from the delivery date to return your items. To begin the return process, contact us at info@blossom-elle.com. Please make sure the items are unused, unworn, and still in their original packaging with all tags attached. Returns are not accepted if more than 30 days have passed since the delivery date.
Return Process:
- Please contact us first: Send an email to info@blossom-elle.com with your order details and reason for the return. Items returned without prior approval will not be accepted.
- Follow the instructions: Once you return request is approved, you will receive instructions on how to return the item.
- Pack it well: Make sure the product is packed well to avoid damage during transportation.
- Return shipping costs: Customers are responsible for return shipping costs.
Refunds:
After we receive your returned package, we’ll inspect it. Once approved, your refund will be processed to the original payment method. This process may take up to 7 days. We do not charge restocking fees.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Exchanges:
Changed your mind and want a different item? No problem! Just reach out to us at info@blossom-elle.com with the details of what you’d like to exchange, and we’ll guide you through the process.
Cancellations:
If you wish to cancel your order, contact us as soon as possible at info@blossom-elle.com. Please note that we cannot guarantee cancellations once the order has been processed.
Damaged or Incorrect Items:
In the event you receive damaged or incorrect items, we’re here to help! Take a photo of the issue and email it to us at info@blossom-elle.com. We’ll make sure to resolve the problem and send you the correct item or a replacement.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM (AEST)
Contact Details:
Email: info@blossom-elle.com
Phone Number: +61488893242
Contact Form: Click Here
Business Information
Blossom Elle is operated by Commerce Sky High Limited, a company registered in Hong Kong.
Business Number: 77058365
DUNS Number: 765215936
Address:
Room 01, 26th Floor
Working View Commercial Building
21 Yiu Wah Street
Causeway Bay 0000